Shipping & Returns
Orders usually ship within 1-2 business days. With the DHL Express Worldwide, DHL may need 3-5 transportation days. Normally 3 days. When you place your order, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email or two with any tracking information available -- you can check order status by logging into your account.
Keep in mind the DHL and UPS service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters UPS anywhere along your package's route. Meteors, natural disasters, aliens, terrorism, incursions from other dimensions, etc.
We may not be able to ship to hotels, mail forwarders and/or PO Boxes depending on location or if there are known issues with the location. USPS may not be available to all locations.
To arrange for a return use the contact form or email email@example.com. We can only accept returns of unopened kits and products, within 30 days of receipt (for international orders, 30 days from shipment). Any returns after 30 days are in store credit only if the return is approved in advance. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 30 days of payment. There is a 5% re-stocking fee for orders returned valued at $500 or more. Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning any package! We're reasonable people and we hope you are too! Contact us if you have any issues and we'll do our best to help you out!
ODSEVEN uses three carriers, USPS (United States Postal Service), UPS (United Parcel Service) and DHL for shipping. USPS is traditionally cheaper and does not provide detailed tracking. DHL is sometimes faster and a little more expensive, but has a high-quality tracking system. (Tracking information is emailed when the package is shipped). We do not offer Sunday delivery as an option for DHL at this time. When in doubt about choosing a shipping method, we suggest DHL or UPS. If DHL shipping is available to your location, the option will show at checkout. We've added over 40 countries may add more countries in the future so stay tuned!
USPS has experienced many slow downs and delays - here's an overview of what we've seen for some customers. We do not ship USPS to some locations that have had known slow downs or issues.
For postal orders, the packages are handed off to your countries postal service for 'door-to-door' delivery. There are two options for postal shipment, First class international and Priority Mail Express International.
For UPS International we offer International Worldwide UPS Saver, Expedited and Express. All international orders over $200 can only be shipped via UPS international worldwide or DHL Express Worldwide*.
DHL Express Worldwide is available for orders shipping to Canada (3 business days), Europe (3-4 business days, as well as to select countries across the globe (2-5 business days). If DHL shipping is available to your location, the option will show at checkout.
Once the documents have been uploaded, the shipment continues with the clearance process and delivery.
UPS Worldwide Express: 3-5 Business Days.
UPS Worldwide Saver: 3-7 Business Days. Delivery by end of day.
UPS Worldwide Expedited: 3-8 Business Days. Delivery by end of day.
DHL Express Worldwide (Canada): 2-3 business days.
DHL Express Worldwide (Europe): 3-4 business days.
DHL Express Worldwide (All other International Locations): 3-5 business days.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! UPS, first class and express mail are eligible for these fees. There is no way for ODSEVEN (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries UPS and/or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or for UPS. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.