Shipping policy
ODSEVEN uses three carriers, USPS (United States Postal Service), UPS (United Parcel Service) and DHL for shipping. USPS is traditionally cheaper and does not provide detailed tracking. DHL is sometimes faster and a little more expensive, but has a high-quality tracking system. (Tracking information is emailed when the package is shipped). We do not offer Sunday delivery as an option for DHL at this time. When in doubt about choosing a shipping method, we suggest DHL or UPS. If DHL shipping is available to your location, the option will show at checkout. We've added over 40 countries may add more countries in the future so stay tuned!
USPS has experienced many slow downs and delays - here's an overview of what we've seen for some customers. We do not ship USPS to some locations that have had known slow downs or issues.
For postal orders, the packages are handed off to your countries postal service for 'door-to-door' delivery. There are two options for postal shipment, First class international and Priority Mail Express International.
For UPS International we offer International Worldwide UPS Saver, Expedited and Express. All international orders over $200 can only be shipped via UPS international worldwide or DHL Express Worldwide*.
DHL Express Worldwide is available for orders shipping to Canada (3 business days), Europe (3-4 business days, as well as to select countries across the globe (2-5 business days). If DHL shipping is available to your location, the option will show at checkout.
Once the documents have been uploaded, the shipment continues with the clearance process and delivery.
UPS Worldwide Express: 3-5 Business Days.
UPS Worldwide Saver: 3-7 Business Days. Delivery by end of day.
UPS Worldwide Expedited: 3-8 Business Days. Delivery by end of day.
DHL Express Worldwide (Canada): 2-3 business days.
DHL Express Worldwide (Europe): 3-4 business days.
DHL Express Worldwide (All other International Locations): 3-5 business days.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! UPS, first class and express mail are eligible for these fees. There is no way for ODSEVEN (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries UPS and/or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or for UPS. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
USPS has experienced many slow downs and delays - here's an overview of what we've seen for some customers. We do not ship USPS to some locations that have had known slow downs or issues.
For postal orders, the packages are handed off to your countries postal service for 'door-to-door' delivery. There are two options for postal shipment, First class international and Priority Mail Express International.
For UPS International we offer International Worldwide UPS Saver, Expedited and Express. All international orders over $200 can only be shipped via UPS international worldwide or DHL Express Worldwide*.
DHL Express Worldwide is available for orders shipping to Canada (3 business days), Europe (3-4 business days, as well as to select countries across the globe (2-5 business days). If DHL shipping is available to your location, the option will show at checkout.
Once the documents have been uploaded, the shipment continues with the clearance process and delivery.
UPS Worldwide Express: 3-5 Business Days.
UPS Worldwide Saver: 3-7 Business Days. Delivery by end of day.
UPS Worldwide Expedited: 3-8 Business Days. Delivery by end of day.
DHL Express Worldwide (Canada): 2-3 business days.
DHL Express Worldwide (Europe): 3-4 business days.
DHL Express Worldwide (All other International Locations): 3-5 business days.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! UPS, first class and express mail are eligible for these fees. There is no way for ODSEVEN (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries UPS and/or postal system may charge you! There are some services that can estimate the duty/taxes, while they're not 100% accurate they can be helpful (Duty/Tax Calculator). Keep a printout of your email receipt as you may have to send a copy to your customs office or for UPS. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.